Last updated: 9 October 2026
This policy applies to orders placed with Marketnair at marketnair.com.
When you qualify for a 100% refund
- Out of stock: An item you paid for is unavailable.
- Damaged on delivery: Your item arrives damaged and you provide evidence of the damage.
- Not delivered within 14 days: Your order has not been delivered within 14 calendar days after the date it was placed.
Please contact support with your order number and the reason for your request so we can verify the order and arrange your refund.
Cancelling an order
You have 10 minutes after payment is made to request cancellation. Send your cancellation request to our support email or WhatsApp within that 10-minute window, including your order number and the name used for the order.
The time your message is sent determines whether your request is within the window; you do not need to receive our reply within those 10 minutes. After the window closes, ordinary change-of-mind cancellations are not accepted under this policy. The refund grounds above and your statutory rights still apply.
Items received in good condition
We do not offer change-of-mind refunds for items received in good condition that match the order and description. This does not exclude remedies for defective, incorrect or misdescribed goods, or any other rights provided by applicable law.
Evidence for damaged deliveries
Provide your order number and clear evidence showing the item and the damage. Keep the item and packaging while we review the claim. Only an unboxing video that shows the item damaged upon delivery qualifies an item for a refund. Contact support with evidence before sending anything back so that any return can be arranged correctly.
Reports will only be entertained if made between an hour after order has been confirmed delivered.
How refunds are handled
Support will confirm the outcome of your request and the next steps after checking your order and any supporting evidence. The refund processing time is 48 hours with payment reversed back to customer’s mode of payment.
Please note that to receive a refund for damaged item, affected customer has to send back item for our team to properly investigate the issue. Delivery charges to be handled by customer.
Contact support
Email: themarketnair@gmail.com
WhatsApp: +2349110228037
For cancellation, your request must be sent through one of these channels within 10 minutes of payment.
Your statutory rights
This policy does not exclude or limit any rights or remedies you have under applicable Nigerian consumer-protection law. Where the law provides additional rights, those rights continue to apply.